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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first step you should take is to click the Help button, which is present on each and every page. A context menu will show up. It offers thorough information about all the operations that you can carry out on the page in question. Each pop-up window appears on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a rich array of video tutorials illustrating how to use our Control Panel. They're meant for those of you who want to see how things are getting done rather than just reading articles. Thus, anyone can swiftly become familiar with our hosting Control Panel by merely watching our step-by-step how-to videos.

F.A.Q.

If you can't find the answer you are looking for, examine our comprehensive FAQ database, which contains questions asked by actual clients and provides practical solutions. We periodically update our FAQ section with new Q&A's so as to encompass all the new additions and innovations associated with our platform.

Ticketing System

If you still can't discover the answer you searching for in the FAQ section either, you can touch base with our excellent team of tech support engineers available 24-7-365 and eager to assist you with any problem. Each trouble ticket you send will be answered within 60 minutes (the average response time being only twenty mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 181665

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com